Research before selecting your IT managed services provider will help you make a sound decision, if only because there are so many options out there and not all are created equal.
Below are considerations you should make when coming up with your final choice:
Your IT managed services provider will serve as your end-to-end solutions provider, so if they have insufficient knowledge and experience, there may be a disconnect between services you expect and services you actually get. If your industry has particular requirements, it is necessary to have an IT-IT-MSP that understands the importance of such to your business.
A good IT managed services provider will have enough qualified staff not just to maintain your current structure, but also to keep you thinking forward. We’re all aware that an outsourced IT solutions provider, such as an IT-MSP, caters to more than a single client at a time. If they have very little people managing your current IT needs, how are they going to help you grow in the future?
The three most used payment types are alerting and monitoring only, pay per device, and pay per user.
>> Alerting and Monitoring
In this scenario, the provider either conducts software updates and sends patches, or sends the alert to your IT representative who will handle it. This service structure will not solve any issues at hand, but it is a solid and cheaper solution if you have your own IT team.
>> Per Device
In this structure, the customer will be charged according to the total number of devices supported. This is the payment structure that often becomes the most expensive, making it the least preferred.
>> Per User
This is the most common pricing model used today, mainly because it offers a lot of flexibility. All devices owned by the user will be covered by the user cost itself. That is obviously very cost-effective.
Being a client of your IT managed services provider, you are entitled to know all that you want to know about the technology you’re using. There are various types of clients, ranging from those who only want their issues resolved to those who would like to know how such issues were resolved step after step. Wherever you fall in this wide spectrum, it is a must that you know your communication options with the IT managed services provider you have chosen.
Selecting an IT-MSP needs to be viewed as entering into a partnership with the company or even actually hiring someone to be one of your employees. The idea is to choose someone you can trust. Otherwise, they can only become a liability instead of an asset, so you have to reconsider and check elsewhere.