What To Look For In A Business Phone System
The have that you are looking for a business phone system, you must make sure that you will consider some factors. The basis of these factors will depend on the business that you have and the volume of calls that you are receiving. In the market today, you will be able to find a number of different systems that will surely fit your needs. But whatever type of system that you will be choosing, it is a must that to will be able to provide the needs that you have.
Let us now take a look at the basic functions that you should look for in a business phone system.
A business phone system should be able to have a voice mail. The moment that the business will not be able to answer a phone call from the client, it is a must that they will have the ability to leave a message. By doing so, your customers will have a pleasant experience especially if it is their first time to call your business. You may get the phones that have a built-in voice mail on it or you can also install an external device to get the feature.
Another thing that would also give your clients a pleasant experience is feature called as music on hold. A better way to treat your clients while they are on hold is by providing music for them to listen to. You can also use a music that is used for your advertising. You can do this by using a recording that is connected to the phone system.
Anther great feature that your business phone system should have is the conference call. At one time, you will be able to connect to multiple callers. A discussion with multiple callers is what you can do with this feature.
Trunking should also be available in your business phone system. It is this feature that configures the incoming lines from the local phone company. In a trunk group, you have to install T-1’s which are configured to the phone system in order for this to work. The number of calls that you will receive will be the basis for the configuration. The configuration will be more complex the moment that you will have a bigger business.
The next feature that your business phone system must have is an auto attendant. Depending in the preference of the caller, the auto attendant is the one that directs it. It can be done depending on the person that they are trying it reach. The moment that the extension is configured it the phone system, it will directly send them to that extension.
All of these features are basic and should be available in your business phone system.